Unite Call Center

Unite Call Center for Skype is 100% software based, truly business-class customer communication and management system with host of much sought after capabilities. The traditional Hardware-based Call Center systems usually require all employees to be in a central business office. With Unite Call Center, the agents can work from a main office, or branch offices using Skype. They can set up home offices and still be a part of the call center. They can even log in while they are traveling and receive calls as though they were still in the office. Skype for Business offers many attractive low-cost deals such as Unlimited World calling, Unlimited US and Canada, and other calling plans etc., which Complements high Call Center call volumes which can result in substantial cost savings to you. Features and benefits of Unite Call Center: 100% Software basedPowered by SkypeAdvanced Call ManagementMulti-stream ContactSkill-based Call RoutingIntelligent Call QueuingCall-back OptionAdvanced Call ConferencingCall Recording and Quality MonitoringCentralized Reporting and Analytics *****Version 2.0 - Change Log ************* 1. Activation of multiple projects at the same time. 2. Call conferencing facitlity is enabled. 3. Call Recording is done at the server side and client side as well. 4. Supports Inbound & Outbound call recordings. 5. Text to speech conversion for customized voice prompts. 6. Administrator control with password authentication. 7. Asset Management:Password Protection for a project. Call records, Voicemails, emails for Agents are preserved very well with date and time. Multiple project activation with different call routing. 8. Multiple node hierarchy, which suppports n-number of nodes with n-number of extensions.