SupportMagic

SupportMagic is an on-demand customer interaction management solution that enables companies to deliver an exceptional customer experience. SupportMagic`s multi-channel communication platform integrates live Chat, email management (tickets), troubleshooter, and knowledgebase technology to manage online sales and customer support. SupportMagic helps SMB`s to: Enhance customer experience and retentionFoster self-service adoptionReduce escalations, field visits, and service costsIncrease sales through up-sell and cross-sell in service interactions What sets us aside from other CRM/CIM solutions:An intuitive user-interface that helps in keeping the learning curve shortFanatical support focused on customer successGet started in 24 hrs. Nothing to download OR install.Enterprise tools for small business, Minus the cost!