Call Xentra

This is specially crafted software for the Call Centers. The software is designed to handle incoming calls, out going calls, display caller name and photo on the screen, register all calls in caller History, send and receive SMS, auto Send SMS on scheduled date and time, auto reply to incoming SMS, bulk SMS, detailed reporting, keeping track of conversation etc. Lots of amazing features required by any Call Center. This software works with any GSM modem or GSM Mobile Phone which supports caller ID and which can be programmed with the computer. We recommend iTegno GSM Modem though our software works with latest Nokia and Sony GSM mobile phones. The software is multiuser. The key features of the software are : Call Features - Can receive incoming call. - Caller identity like number, name, city, photo etc. is displayed on the screen as soon as call comes. - OperaTor can either take the call or cancel the call. - New callers can be saved in the address book. - Can handle out going calls. - Operators can dial to any number from address book or can dial to a new number. - All calls (incoming and out going) are registed in the caller history. - If call is not picked up by the operator, it is indicated as the missed call and displayed seperately in the missed calls list. Address Book Features- Software maintains its own address book. - Operators can add / edit / delete entries in the address book. - Operator can directly call or send SMS to any contact in the address book. - Address book can be exported to CSV, MS. Access or Excel file formats. - Addresses can be ctegorised into different sections. - New categories can be added by the operator. - Extensive search facility for finding any entry in the address book.