Polar Help Desk Professional

This is a web based help desk software which has been on the market for 5 years now and it has been implemented in more than 700 companies worldwide. Feature: Incident management Knowledge BaseEmail integrationActive Directory integrationService Level ManagementReports Multiple languages support Clear user-friendly interface combined with above features helps you to set your online customer support fast and easy. Add new incidents easily. Your customers can Create new incident using the web interface and log them to your database. Your support personnel can use the help desk software to log in a call as a new incident, or add an issue from the Chat session, in client`s behalf.Incoming email messages can be setup to generate a new incident. Track incidents Support manager can monitor and track all incidents from the Help Desk desktop. It gives an instant insight to the incidents status, priorities, assigned support representatives. It helps you control and manage your support team and the quality of your customer support service. Templates Each incident is based on an incident template. Templates hold the Default values for all data that is being displayed on the incident form. When using templates your support staff can easily and quickly create new incidents, and incidents created by your customers can be assigned to proper support group which is selected in the template. Search and Advanced Search Incidents are searchable from the desktop view or from the Advanced Search popup. The search engine will look for the keywords in incident title and in complete incident conversation History. You can also make searches by incidents` ID number. Email notifications Email notifications are sent when an incident has been updated. When setting the notifications, you choose who will receive a notification on a certain incident event (creation, reassignment of the support group and similar).