HelpBasePro - Is a leading-edge

Here is just a selection of features available in HelpBasePro that make it a winning solution for your support and service needs.Simply roll your mouse over a feature to get more Details on that feature! HelpBasePro uses the Microsoft Desktop Engine (MSDE) for smaller data requirements and scales up to Microsoft SQL Server for those with high volume data requirements. HelpBasePro allows ticket requests to be placed in queues. This can assist workflow and allows supervisors, managers or queue co-ordinators to assign work accordingly. Queues are handy holding areas and may be defined by you so, for example, department managers may take control of distributing tasks to the relevant qualified individuals in their team. HelpBasePro uses secure encrypted user authentication so users passwords are never sent across the network or stored in the database unencrypted! HelpBasePro allows you to identify users to be administrators or operators. This then defines whether the user has access to adminstrative functions which is handy for controlling changes to key parts of the system. HelpBasePro is as flexible as you want it to be. Initially the system will install with some predefined options to get you going quickly. However, when you wish to introduce a new category or a new queue for example, you can do so to match your needs. Everything from the levels of priority that you assign to a ticket request to the status you assign are fully configurable by you!Features within service level management is the ability to auto-escalate ticket requests. If a due-date passes with a ticket incomplete, the ticket can be automatically escalated to the nominated contact for Review and further action. HelpBasePro will Process both inbound and outbound email using either POP or IMAP or both protocols.