Version: 1.7.2
Date: 2013-05-13
Date: 2013-05-13
Size:
511MB
Requirements:
No special requirements
No special requirements
Price:
Free
Free
System:
Windows 7/Vista/XP/Unix/Linux
Windows 7/Vista/XP/Unix/Linux
Rating:
4.4
4.4
License:
Freeware
Freeware
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Description - Verax Service Desk
Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.
Verax Service Desk helps IT professionals to:
- Control incident resolution WorkFlow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.
- Shorten incident resolution time based on experience-based information stored in the knowledgebase.
- Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.
- Monitor and report SLA (Service Level Agreements) compliance.
- Integrate service and support Processes across multiple departments.
Verax Service Desk can also be orchestrated with Verax NMS & APM (out-of-the-box integration) and other Verax applications in order to create advanced incident tracking, disaster recovery or provisioning solutions.
Verax Service Desk helps IT professionals to:
- Control incident resolution WorkFlow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.
- Shorten incident resolution time based on experience-based information stored in the knowledgebase.
- Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.
- Monitor and report SLA (Service Level Agreements) compliance.
- Integrate service and support Processes across multiple departments.
Verax Service Desk can also be orchestrated with Verax NMS & APM (out-of-the-box integration) and other Verax applications in order to create advanced incident tracking, disaster recovery or provisioning solutions.
