Version: 4
Size:
N/A
Requirements:
No special requirements
No special requirements
Price:
N/A
N/A
System:
Windows 8/7
Windows 8/7
Rating:
4.5
4.5
License:
Shareware
Shareware
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Description - Dolphin CDS Agent
Dolphin CDS™ (Contact Distribution System) - a multi channel contact Centre solution handling telephony, email, fax, SMS and Chat. Dolphin CDS™ key features include universal queue, skills based routing, callback, voice recording, home agents, integration with CRM systems, an SQL database for logging and reporting, a predictive dialer for outbound telephony and integration with Workforce management systems.
Dolphin CDS™ is integrated with communication platforms from leading vendors like Aastra, Alcatel, Avaya, Cisco and Microsoft. We also offer our own IP-telephony soft phone client using SIP.
Dolphin CDS™ is integrated with communication platforms from leading vendors like Aastra, Alcatel, Avaya, Cisco and Microsoft. We also offer our own IP-telephony soft phone client using SIP.