Call Center Manager

Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission`s Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet FTC`s Safe Harbor requirement for collecting and maintaining dropped-call reports, providing Protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds effective training for new agents with whisper coaching feature allowing live-call coaching that is inaudible to customers, and Easy call monitoring and recording. Call Center Manager Includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity.Voicent`s Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:Manage Agent Performance Quality Easy call monitoring and recording, whisper coaching capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability. Comply with Federal Telemarketing Rules Automatically track and adjust Call Drop threshholds and dialing pace to comply with U.S. Federal Trade Commission`s Telemarketing Sales Rule on Dropped Calls. Understand Campaign Performance Quality Track real-time and summary stats for call volume, line usage, agent and campaign performance.Automatically measuring and adjusting the pace of outbound calls, ensuring that Agent Efficiency is maximized while the FTC`s strict limitations on Dropped and Abandoned-Call rates are honored.Allowing quick and easy call monitoring, recording and live-call "whisper coaching" to provide fast and highly effective training and supervisory feedback for new agents.Tracking, collecting and statistical reporting of call volume, line usage, dropped-call rates, current and historical campaign performance.