Help Desk Authority

Help Desk Authority is an industry leading, easy-to-install solution that enables your help desk staff to manage end-user issues and keep them from falling through the cracks. With Help Desk Authority you can: * Replace expensive enterprise software or hard to maintain homegrown solutions * Increase service levels while reducing help desk costs * Empower end-users with self service options for creating trouble tickets and accessing a knowledgebase of known resolutions * Promote Efficiency of help desk staff by equipping them with powerful, easy-to-use tools For all help desk related issues, we provide help desk administrators with both a Windows and Web based ticket tracking system so end-users