hclTicket

hclTicket is a trouble ticket system specifically made for Help Center Live. hclTicket is a fork of eTicket 1.5.5.2, and will diverge completely from the original CodeBase. This is being done to streamline hclTicket, and avoid reproducing code Between the two systems (hclTicket will slowly start using HCL`s functions rather than it`s own...) What is important is to have a trouble ticket system that works. Past attempts at interfacing other ticket systems has proven difficult to install, maintain, and operate. hclTicket`s goal is to alleviate these issues and become more full featured. Instead of replicating functions in HCL, hclTicket (or HT) will make use of the resources already in HCL and eventually make use of features that will be forthcoming in HCL 3.0.x Currently HT is in the ALPHA development stage. Our plan is to release version 1.0.0 with HCL 3.0.0. Below is the current roadmap. Many thanks to Tommyjohn, who came up with most of this list. Create New Ticket interface - viewer / operatorAuto Ticket numbersDepartments - adminOperators; assignable to Department - adminFull email integration; pull tickets from a mailbox into the interface and send emails out from the interface - operatorAssign tickets to an operator - operator(config) / admin(config)Assign Status to Ticket - operator(config) / admin(config)Canned email responses - operatorCreate canned email responses - adminTicket status checker- public (would be great if the login could be pulled from a referring form or Querystring) - viewer / operator / adminTicket Status Log (include status changes, Answers (via email), notes added // all entries need user, datetimestamp, detail) - operator / admin (edit log entries)Ticket Flags - operator(config) / admin(config)Ticket filters (by status, date added, email address, title, operator, etc.) - viewer / operatorTicket system banning - admin (stop spam)Transfer ticket between operators - operators(config) / adminAlerts (change of status (sent