Freeside

Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses. Check out our online or downloadable demo and see for yourself why hundreds of companies have come to rely upon the Freeside software for their automation needs. KEY FEATURESBILLING * Flexible pricing and rating plans including Anniversary billing, pro-rating, usage based billing and more. Plug-in system allows easy addition of new pricing plans. * VoIP rating and billing, including DID inventory, rate plans, free minutes, caps, and 800# billing. * Real-time credit card and electronic check processing with all major processing gateways. Email, fax, printed and online invoicing. TICKETING * Complete, integrated trouble ticketing system included, based on Request Tracker from Best Practical Solutions * Auto-responds to customer email, assigns a ticket number and allows your staff to track requests collaboratively * Multiple queues, custom fields, templates, ticket associations, templates, customizable workflow, and more. CUSTOMER SERVICE * Online signup PaGE with immediate credit card authorization and provisioning. * Customer self-care including invoice viewing, one-time and recurring payments, adding and removing services, and password changes. * Simple API available to write your own self-service pages or applications. RESELLERS * Unlimited resellers with branded Invoices, individual pricing and payment gateways. * Virtualized reseller access allows resellers access to only their own customers. * Flexible, fine-grained access control