Lucid Help Desk

A complete Help Desk application for tracking bug releases and product enhancements. Produce Product Release reports for inclusion in your product updates. * Track Service Requests: Reserve Summary Screen Track requests for a variety of maintenance and installation services (e.g., Requests for the installation or repair of computers, computer software, telephones and facility requests). * Service History: Maintain historical records showing who requested the service, who resolved the issue and how long it took to complete. * Integrated Employee Database: Reserve Summary Screen An integrated employee database allows you to maintain employee department, computer, and phone number information. * Automatic Notification: Support personnel are notified via a pop-up Screen Anytime a new service request is assigned to them. Email update messages are sent to the person reporting the problem as new status becomes available. * Multi-user, Client-Server application: Multiple users can log on to the system simultaneously and access the same data (Client-Server version only). * Additional Features: Additional product features are available through Lucid Enterprises Computer Consulting services.