LobbyCentral

Should you add additional employees to your customer service department? Change the marketing messages in the lobby? Provide staff training? These decisions directly affect the bottom line of your business and should not be ignored. Without the necessary tools to collect this intelligence, you could do just as well by throwing a dart at a board with Answers. LobbyCentral combines customer management with tracking to introduce organization, eliminate wasted productivity, and provide management with valuable decision-making data that assists with: Strategic planningIdentifying issues with the service lobbyReducing customer wait-time and increasing satisfactionStaff resourcingResults of a marketing campaignSales ProcessSolution Highlights LobbyCentral NX is compromised of several key components that drive your service lobby. License based on "per-location" not "per-user".Outright software purchase. No lengthy contract commitments. Yearly upgrades provided at no-cost with annual maintenance. Service Center Captures customer`s name and service needs.Sends a real-time audio and visual notification when a ticket has been created.Displays waiting customers and employees that are helping customer.Can schedule future visits as an appointment or reservation.Captures customer wait-time and length of service by service location. LobbyCentral Web Reporting and Dashboard LobbyCentral Features Walk-In Requests Enter customer`s name, account number and service request. Select from a list of customizable service descriptions Optionally specify the desired employee name Captures date and time when the request was created, serviced, and completed Continue a request service that had been closed.Track cross-sell activity. Employees are notified after a request is created Pending request queue shows customers who are waiting for assistance In-Service queues shows which employees are engaged with a customer