AppTrak

AppTrak is a fully client-based utility which sits in the user`s System Tray for monitoring and reporting on application set up and application use. It periodically polls what is happening on the desktop and writes the raw monitored data to a DB deployed with the application. At the end of each monitoring period, the data is automatically queried, the results are formatted and appended into Textfile Reports on the monitored PC, the DB is refreshed, and the Textfile Reports are emailed to a nominated mailbox (if this option is selected). AppTrak provides the following information: a) an inventory of all applications installed on the monitored desktop b) which applications automatically start on Windows startup c) which Services are running, categorized according to manual-run and auto-run d) which applications are opened and closed, and which Processes are started and stopped over the monitoring period e) how many instances of each application is run f) how the applications are used, when, and for how long. AppTrak has considerable value both for Business and at Home. Here are just some of its uses: Great for Contact Centres or Organizations looking to optimize the workflow of staff who use CRM/ERP applications. AppTrak enables measurement and comparison of desktop productivity, identification of agent workflow patterns, and provides an input to agent training and coaching for improved agent Efficiency, since it reveals whether agents are using the provided applications in the correct way, and at the correct time. Great as an aid in establishing root cause of poor application performance and responsiveness - AppTrak reveals what the staff member/agent was doing when, for example, excessive or anomalous desktop resource utilization was recorded. Great for IT License Management - AppTrak provides an accurate picture of which applications staff/agents are actually using to do their work, and which lie dormant.