Simple Help Desk for MS-Office 2000

Web Integration Complete Audit trail of what actions were taken and by whom. Support Staff in Groups and Members Hyperlinks (attach Files/URL to cases) Case Text time stamped Customer History Resource history Dependency (Sub Cases - Parent Case - Child Case) Tracking (Actions - Time and Expense Tracking System) Reporting/Statistics/Graphs Email Notifications (MS Outlook Integration - Status Report) Follow-up satisfaction surveys 3 Service Levels Security Many Views (Status, Due Date...) Multiple Cases Instances Reminder 6 Status Level Solutions (FAQ - Knowledgebase) Searchable database Data Mining (xp version) CRM (customer relationship management)News/status notification announcements Customizable Tables/Fields/Switchboard/Smart Help/Tips on start up Scalable to SQL Server Super Queries (Create and save your own queries) Professional-looking interface Help on-line Technical support is provided by e-mail Install: step-by-step wizards Uninstall: completely removes all traces of itself from the hard drive It does not require installation and does not need any special dlls, drivers or system files which can mess up your system. Small, Very Powerful and easy-to-use All Resources in 1 software Works with MS Access and MS Outlook