Rap-X

For support staff, rap-X provides a HELPDESK to Capture and respond to customer/employee requests and enquiries. Easy to use, always accessible, with automatic task allocation to relevant support person, structured workflow, email alerts, audit trail, search, filtering, and customisation capabilities. For customers/employees, rap-X provides easy to use customisable web Interfaces to request assistance, report problems, interact with support staff, collaborate with other users, and sponsor proposed projects. For product development, before making high risk R&D investments, rap-X enables new products and services to be proposed to customers/employees, demand to be assessed, and sponsorship captured. rap-X is available as a hosted service, or can be downloaded and installed locally. Ready to use in minutes. For local installs, rap-X supports full customisation and application integration, and all leading databases. rap-X customers include global corporations (eg. SUN Microsystems) and many small businesses. Key Features:Help DeskAt the core of rap-X is a sophisticated Help Desk application with email integration, attachments, categories, user-definable fields, full text searching and powerful filtering / reporting tools. Try a range of demos. Customer Self ServiceSimple FAQ and Knowledgebase interfaces allow information locked in your helpdesk to be reused by customers. The Discussion Forum empowers customers to share best practices amongst themselves. Shared Funding ProposalsCollaborative Proposals to share project costs amongst multiple customers. Hosted ServicesBe up and running within minutes by using our Hosted Service. 30 free trial enables you to test fully without commitment. Download ProductsThe rap-X windows installer is bundled with everyone you need to run a robust customer support application from your own machine. Mac or Unix/Linux can download rap-X in Java Web Archive format. Simple Editable Templates